30 days. No forms. No questions.
If Cheat Code doesn't fit your business, we'd rather refund you than have your stuck money. This page tells you exactly how it works.
Last updated: June 2026
The promise
Within 30 days of your purchase, you can request a full refund for any reason. We process refunds within 5 working days. The amount goes back to the original payment method.
How to request a refund
Email hello@cheatcde.com with:
- The order number (in your purchase confirmation email)
- The email address you used to buy
- Whichever tier you bought (Light or Full)
You don't need to give a reason. We may ask one question to understand what didn't fit — not to talk you out of the refund, but so we can improve the Product. Answering is optional.
Expected timeline:
- Reply from us: within 1 working day
- Refund issued: within 5 working days of your request
- Funds back on your card / account: typically 5-10 working days after that, depending on your bank
What happens to your access
Once the refund is processed, your access to the members area is revoked and we no longer send you product updates. You're asked to delete any downloaded files. We don't have a way to recall downloaded files from your machine; this is a trust-based system.
What's NOT eligible for refund
After the 30-day window. UK consumer law generally requires us to offer refunds within 14 days for digital downloads; we voluntarily extend that to 30 days. After 30 days, we don't offer refunds.
Obvious abuse: requesting a refund after extracting all the Product content, re-buying weeks later for further extraction, etc. We reserve the right to refuse a refund in clear cases of bad-faith use, but this is rare and we err on the side of issuing the refund.
Chargebacks
If you have a problem, email us first. Chargebacks are expensive for small businesses (banks charge a £15-25 fee on top of the refund). We'd much rather just refund you directly. We respond to legitimate chargebacks but will dispute fraudulent ones.
Tax / VAT
Refunds include any tax or VAT charged at purchase, so you get the full amount back. Tax-side reconciliation is handled by our payment partner Paddle.
Questions
Anything unclear? Email hello@cheatcde.com and we'll respond within 24 working hours.